FAQ – Frequently Asked Questions

1. How long will my order take to arrive?

UK Shipping

  • Most items are stocked in our UK warehouse and are delivered via Royal Mail or Yodel within 3–5 working days.
  • Some items may be shipped from our international warehouse, with an estimated delivery time of 7–15 working days.

Shipping Outside the UK

  • International delivery usually takes 7–25 working days, depending on your location, customs clearance, and local postal services.

Dispatch

  • Orders placed before 5pm (Mon–Fri) are usually dispatched the same day.
    During busy periods or for certain items, dispatch may take 1–3 working days.

2. Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of delivery, provided items are in their original condition.

  • Buyer is responsible for return postage.
  • For hygiene reasons, earrings cannot be returned unless faulty.

3. What if my jewellery is faulty or breaks?

We are truly sorry if you experience this! Please contact us with your order details and a photo of the issue. We will take swift action to resolve the issue for you.

4. What materials do you use?

Our jewellery is made from 925 sterling silver, with a layer of gold or platinum plating for added shine and durability.

All pieces are nickel-free and hypoallergenic, safe for sensitive skin.

5. How should I care for my jewellery?

  • Store in the provided airtight pouch and velvet bag to minimise tarnish.
  • Avoid contact with water, perfume, lotions, and cleaning products.
  • Remove before showering, swimming, or exercising.
  • Use the included polishing cloth to gently restore shine.

6. How is my order packaged?

Each order includes:

  • Airtight pouch (to protect against air & moisture)
  • RetroAura velvet pouch (for storage or gifting)
  • Silver polishing cloth
  • Eco-friendly sturdy shipping box

7. Do you offer gift wrapping?

All orders are beautifully packaged and ready for gifting, so no additional gift wrapping is required.

8. What if my parcel hasn’t arrived?

Please first check the tracking details in your dispatch email. If it shows delivered but you can’t find your parcel, check with neighbours or your local delivery office. If it’s still missing, contact us at contact@retroaura.co and we’ll help resolve the issue.

Back to blog